Support & Concierge
Contact NameVerse Studio
Questions about your custom song, pronunciation details, or your Birthday Promise re-record? Our studio team is here to assist.
Existing Song Inquiries
Need help retrieving your WAV master or have a question regarding a quality re-record? We respond within 24 hours.
Account & Saved Songs
All your created songs, take selections, and available credits are always accessible in your personal dashboard.
Open Account Dashboard →Instant Answers
Frequently Asked Questions
Will the singer actually sing their real name in the song?
Yes. We compose and sing their exact name (or special nickname) directly into the chorus melody. If your recipient has an uncommon or non-English name, providing phonetic spelling in the maker card helps the studio vocalists get the pronunciation right on the very first take.
Can I listen to the song before I pay?
Yes. After writing your lyrics and signing in, you can create Take A completely free and preview its first 60 seconds. Paying $19.99—or using an available song credit—unlocks full Take A and triggers studio recording of Take B for comparison.
How does the recipient open and listen to the song?
Simply share your private gift link. They tap to break the wax seal, open the animated envelope, and listen to the complete master song with your personal note and lyrics. No app download, sign-in, or payment is required for the recipient.
How much does a custom song cost?
$19.99 for a single custom song, or $49 for a 3-song pack ($16.33 each). All purchases are one-time payments with zero recurring subscriptions.
What if the name or a memory doesn't sound right?
Every purchased song includes one free quality re-record under our Birthday Promise if the finished song has an issue, such as an awkward pronunciation or an omitted memory.
The Birthday Promise
Every purchased song includes one free quality re-record if the finished track has any flaw—such as an awkward name pronunciation or a missed memory. We want you to feel completely proud gifting it.
$19.99 one song · $49 three songs · See sample gift page